Skip to Content
Former Member
Mar 17, 2011 at 05:13 PM

Rules based on multi-level categorization


Hi all,

I want to create a rule for service requests in the rule modeler based on multilevel-categorization. According to this should be possible.

But in the context SERVICEREQUEST there is no attribute for multi-level categorization and therefore I can't select it when creating my rule. I have assigned my categorization schema to the application area for the rule modeler. I have checked the other context areas as well, but I don't see anything that looks like multi-level categorization.

Does anyone have experience with this ? If the attribute should be created from scratch please guide me to how it should be configured.

Best regards