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Former Member

UWL do not refresh correctly when leave request change status


I implemented the standar workflow of "Leave Request"(succesfuly), and the leave request appareced in UWL in MSS, I approved the leave request, but Leave Request is not change the status. But The employee of the leave request watch the new "status" with approved in the ESS option (Leave Request).

I refresh the UWL but Leave request stills appears with status "new", I clicked in the Leave Request (it had already approved in the previous step) and the new window open with error "index 0,0".

My questions are:

1. How I can refresh my UWL? and that I displayed the request approved

2. Why not change your status to approve the leave, if I do not get any error?

thanks for your post and answers


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3 Answers

  • Best Answer
    Mar 18, 2011 at 03:59 PM

    I saw your screenshot, you have scheduled correct jobs, now no workitem will be held dangling

    ensure the note is applied and above steps are done

    Try it and update us if something is not working correctly.

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  • Mar 17, 2011 at 11:01 AM

    Hi Ivan,

    sometimes there is still some old data in the portal cache. I'm not sure if this could apply here.

    Did you try clearing the portal cache?

    regards, Lukas

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  • Mar 17, 2011 at 01:41 PM

    implement the note 1501377 which was created to clear the leave request workitems

    ensure it is done

    and then following settings, In SWU3 schedule background jobs

    in uwl administration you can set these

    Default Execution Mode: Optimistic

    Webflow User Format: Full Name

    Default Cache Validity Period, in Minutes: 2

    Maximum Number of Threads Created in the Thread Pool: 10

    Timeout Value for the Connected Systems, in Seconds: 60

    Please check how frequent you refresh your cache

    1.,,Open task in the same window in the portal - rather than opening in

    a new window when approving and rejecting tasks. This is so that the

    actions will be controlled through the UWL UI rather than an external


    2.You can configure an additional column on the UWL UI called

    isLaunched to mark an item that were already executed and may have been

    completed already. This is very similar to the marked as read

    functionality contained in an email client. If a user opens a task the

    item will be marked as launched. If refresh happens either manually or

    automatically then the workitem may be completed (marked as launched)

    and disappears from the inbox. If it has been opened but not completed

    the launched icon disappears.

    3. Is Delta Pull enabled in your system?

    Steps to clear the UWL cache

    please go to "System Administration" "System Configuration" ->

    -> Universal Work list & Workflow

    -> Universal Workflow Administration

    -> Click on cache administration page

    -> Click "Clear Cache" button.

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    • Former Member

      thanks Siddarth

      I have other question.... excuse me..

      In the swu3 tcode, where is that option of jobs (I referred your post:schedule background jobs in uwl administration)? The only ones I found are the ones I marked in a red box" target=iq1>My view: SWU3 tcode

      thanks for your post and answer...