Hello!
1. Whether all parameters of message between the VAR Service Desk and the VAR Customer Service Desk are synchronized at mapping process?
img-activity Define Value Mapping for Service Desk Interface:
http://imglink.ru/show-image.php?id=0f0aeba35ce82004031e8eb177a13be0
Alternative Value mapping (1):
http://imglink.ru/show-image.php?id=05f0997a26b93ad23c8e8033ed9c65c8
Alternative Value mapping (2):
http://imglink.ru/show-image.php?id=abaa0426eafcab40b543d1ef56b853cb
For example, documents (attachments), Partner (Reported by, Message Processor...)? For me mapping process these parameters it is represented inconvenient!
Thanks!
Edited by: Dmitry Zaharenkov on Mar 17, 2011 9:44 AM