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ITSM - is it posible reporter substitution and notification in SolMan 7.1 SP 14

Dec 12, 2016 at 02:38 PM

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Hi,

I have customer request, if it is possible to set substitution of an incident reporter in case of Incident Reporter is out of office.

The goal is that the substitute user receives email notification at status change for example Customer action or Proposed solution. At this moment we have notification of Reporter on status change, but I can not find how to do notification for Substitute user.

I find that there is possibility to use BP relationship to notify message processor, but it is not working for incident reporter.

Thanks,

Irena

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