How to Save Email as Draft in SAP C4C Ticket object?

[dpksghl_30]

Hi all,

I need to implement a business requirement in which I have to save e-mail as draft on ticket screen in case system crashes or user gets busy in doing other stuff.

Please suggest me any approach to achieve it.

Thanks,

Deepak

[adriano_rp]

Hello,

Emails now can be saved as draft, but there are several problems.

How can I complete an email activity without the action send() ? I tried the action complete(), but it gives an error message.

"Action COMPLETE is not possible; action is disabled".

Then we have lots of drafts visible in fiori only.

Why complete() does´t work ? I want to force its completion.

Thank you !

[Former Member]

Hi Deepak,

Saving an email as a draft is not supported yet. It is a roadmap item, with no defined timeline.

Kind regards,
Gab

[dpksghl_30]

Thanks Gabriele for your response..