Dear Experts,
Can anyone please help me in configuring the outbound call centre in BCM?
We have 5 call centres runing parallel. All these are created as 5 different applications in BCM and out of these 5 call centres only 1 has been configured as outbound call centre. The system is allowing me to configure only 1 application with PD_MakeStatistics and PredictiveDialing as 1.
Can anyone help me in configuring all the call centres as Outbound call centres??
Thanx in advance.
Regards,
Swapna
Edited by: Swapna Mahant on Mar 17, 2011 8:43 AM