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Former Member
Mar 14, 2011 at 09:42 AM

Out bound calling in BCM

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Dear Experts,

Can anyone please help me in configuring the outbound call centre in BCM?

We have 5 call centres runing parallel. All these are created as 5 different applications in BCM and out of these 5 call centres only 1 has been configured as outbound call centre. The system is allowing me to configure only 1 application with PD_MakeStatistics and PredictiveDialing as 1.

Can anyone help me in configuring all the call centres as Outbound call centres??

Thanx in advance.

Regards,

Swapna

Edited by: Swapna Mahant on Mar 17, 2011 8:43 AM