Customizing / creating new dunning letters

[Former Member]

Hi all,

It seems as if this process has changed since previous posts on the forum.

I want to create a new dunning letter (from a current one) that has the company logo etc. on it - how do you get the system to use the new letter template?? I have created on that is in the list under the Dunning Letter 1 list, but cannot work out how to select it in the dunning wizard process.

Cheers,

Nick

B1 8.08

[Former Member]

Hi,

The Dunning Wizard uses the default layout for the selected dunning level. Go to Dunning Wizard, select Print Layout Designer, in the 'Choose document type' scroll up a little bit and select DUN0 for level 1, DUN1 for level 2, etc. Then choose your template and 'Set as default'. When you run the wizard, it will print the default one.

I hope this helps.

Regards,

Nat

[Former Member]

I am having this same issue. Did you find a solution?

Justin W. Steigerwalt

jsteigerwalt at absolutesecurityusa.com

[Former Member]

Not yet Justin. I am having a session with our vendor tech tomorrow and will let you know if we come up with a solution.