Hello Experts,
I'm configuring the ERMS for CRM 7.0 and have followed through the suggested steps and OSS notes.
The issue is, I don't see the email in the Agent Inbox, I only see the work item. What is that I'm doing wrong?
However, when I login as an IC_Manager, in the email workbench I see the email. I tried to assign to the agent, there is an error message that pops up "Workitem could not be found; action cannot be performed"
Any help is much appreciated.
Thanks,
SD