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Former Member
Mar 08, 2011 at 04:30 PM

Agent Inbox with ERMS

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Hello Experts,

I'm configuring the ERMS for CRM 7.0 and have followed through the suggested steps and OSS notes.

The issue is, I don't see the email in the Agent Inbox, I only see the work item. What is that I'm doing wrong?

However, when I login as an IC_Manager, in the email workbench I see the email. I tried to assign to the agent, there is an error message that pops up "Workitem could not be found; action cannot be performed"

Any help is much appreciated.

Thanks,

SD