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Problem opening the file formats .xlsx and .docx

Former Member
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Hi All,

I am facing the critical issue in KM. In KM content there are some files with the extensions as .xlsx and .docx, When we are downloading having problems in IE with .xlsx and .docx formats, they are being downloaded as zip files.

Could anybody please help to resolve the issue, do we need to do any configurations in KM.

Regards

Suresh

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Thanks all, it is working fine now.

Former Member
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Hi, Suresh.

Try to implement [SAP Note 1062725 |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_ep_km/~form/handler%7B5f4150503d3030323030363832353030303030303031393732265f4556454e543d444953504c4159265f4e4e554d3d31303632373235%7D] resolving this issue. Here's the quote from this note:

Adjustment of the mimetype handler

The entries for the new document types are to be added in the list for the mimetype handler. Create new Mime types under System Administration -> System Configuration -> Knowledge Management -> Content Management -> Utilities - > Mime Types with these values:

Name: 'docx'

Extension: 'docx'

MIME Type: 'application/vnd.openxmlformats-officedocument.wordprocessingml.document'

Name: 'pptx'

Extension: 'pptx'

MIME Type: 'application/vnd.openxmlformats-officedocument.presentationml.presentation'

Name: 'xlsx'

Extension: 'xlsx'

MIME Type: 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet'

Regards, Mikhail.

Former Member
0 Kudos

Hi,

Thanks for the quick response. I have added the values in the MIME types still I am facing the same issue. The portal version is 7.0 SP14, could you is tell me is there any other solution to resolve the issue.

Regards

Suresh

Former Member
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Many of CM configurations requires restart of the portal.

Did you restart J2EE engine after setting MIME types?

Regards, Mikhail.

Former Member
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Hi everybody,

New MIME types work only for documents uploaded after the mimetype configuration. Previously uploaded documents still contain the 'MIME-Type binary file (application/octet-stream)'.

There is no standard solution to change MIME type of a document stored in KM other than delete the document and upload it again.

Best regards,

Alexander Zhukau