Only one user is facing problem with exporting data while others can do it

Hi All,

One user is facing problem in exporting data.He is not getting any option in dropdown box ( List->Export ->Spreadsheet -> [by selecting] all available formats ).

User is facing problem with t-code CJI3.

Other users who have same authorizations, can get the options in drop down menu and they can export the data in XML format successfully.

The user who is facing problem and other users tried to export data in same laptop.

Can anyone provide input on this issue?

Thanks!!!

regards,

Neelmani