work items are not getting cleared after agent takes action on it.

[Former Member]

Hi Expert

I encountered an issue while executing an ESS employee leave request . To explain

further, when an employee creates a leave request through ESS, it goes to his manager. If the request is

logon to R/3 and his manager approves the leave request through the same R/3 workplace, the request

goes back out from that screen. This scenario works fine. However, the problem starts when I do the same

request from his manageru2019s portal and I press the "Approve" button, I get the message saying

"Information sent successfully". I will then press the u201COKu201D button, and then press the button "Quit". When

I double checked, the workflow is still sitting at the manageru2019s inbox. My question is why doesnu2019t this

work from the manageru2019s portal when the same function is working inside the R/3?

Can any one help me to find the root cause and it's solution

Thanks

Keshari

[siddharthrajora · Accepted solution]

implement the note 1501377

[harishtk1]

There was a product bug of this nature which got fixed when we updated patch level to HRSP31. perhaps you could search in OSS for a note that might fix your issue.