SAP 7.1 Error - saplogon.exe - Entry Point Not Found

[Former Member]

'The procedure entry point CleanUp could not be located in the dynamic link library convlib.dll'

The above error is received when SAPLogon Icon is clicked.

I installed SAP 7.2 and then removed it and installed SAP 7.1 and then unfortunately tried this install/uninstall a number of times, and in some instances because it was taking so long I think my session cancelled on me during the installations.

However, in the end I tried installing SAP 7.1 and the following errors were reported in a log:

File Install The system cannot find the path specified. C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\SAP_SAPGUI07_EN\SapGui\sapdatap.ocx C:\Program Files\SAP\FrontEnd\SapGui\sapdatap.ocx -2147024893

File Install The system cannot find the path specified. C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\SAP_SAPGUI07_EN\SapGui\sapcltfc.ocx C:\Program Files\SAP\FrontEnd\SapGui\sapcltfc.ocx -2147024893

File Install The system cannot find the path specified. C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\SAP_SAPGUI07_EN\SAPgui\SAPfewut.dll C:\Program Files\SAP\FrontEnd\SAPgui\SAPfewut.dll -2147024893

When I looked into this it appears that the install was trying to write to the following destination paths:

C:\Program Files\SAP\FrontEnd\SAPGui\

C:\Program Files\SAP\FrontEnd\SapGui\

C:\Program Files\SAP\FrontEnd\sapgui\

The only directory that is present on my drive is:

C:\Program Files\SAP\FrontEnd\SAPgui\

All the files that it says are missing are present but maybe the SAP Logon.exe maybe looking for the above path variants.

However when I try to create a new path with say SapGui, it asks to merge with SAPgui and does not create a new path.

[Former Member]

Hi Professionals,

I'm experiencing the same problem, I can't find way to troubleshoot the problem. the SAP GUI version is 720 and the error showed on one of my client is

"Program: C:\Program Files\SAP\FrontEnd\sapgui\saplogon.exe"

Is there anyone can help me to get the detailed solution for this error?

Your response is highly appreciated!

Thanks,

Arnold

[former_member25156]

Good Afternoon -

If you are not working in a Citrix environment, and you are sure that the client has administrator access on the desktop on which you are working. I would recommend the following:

1. Shut down SAP Logon - In the service tray, right click on the SAPLogon icon and select "Shut Down SAP Logon"

2. Uninstall ALL versions of SAP GUI - If you go to control panel --> Programs and features --> Look for "SAP GUI for xxx" and uninstall all occurences (There should be only 1)

3. Open Windows explorer, and navigate to "c:\Program Files\SAP", then delete folder "FrontEnd"

4. Download the desired version of SAP GUI for Windows you require

5. Install using the standard windows install procedure

Please be advised, that support for SAP GUI for Windows 7.20 will be stopped soon, and you will have to upgrade to SAP GUI for windows 7.30. See SAP Note :

https://service.sap.com/sap/support/notes/147519

"

You should start planning the upgrade to release 7.30 as soon as possible since SAP GUI for Windows 7.20 will be out of maintenance as of 9th of April 2013.

"

regards,

Ronald Meyer

[Former Member]

Hi Meyer,

Thank you very much for your quick response.

"You should start planning the upgrade to release 7.30 as soon as possible since SAP GUI for Windows 7.20 will be out of maintenance as of 9th of April 2013."

* As part of the upgrade to 7.30 SAP GUI version, what would be the effect of the upgrade from an older version?

Thanks and regards,

Arnold

[Former Member]

Hi,

I face the same problem before and find the solution in sap note.

After uninstalling SAP GUI 7.10 for Windows some registry keys which have been creating during the installation of SAP GUI for Windows remain.

This error fix in the patch level 13. For more information please see the sap note :-

Note 1161678 - SAP GUI for Windows: Remnants in registry after uninstall

Try to install SAP GUI 7.10 with the patch level 13 then uninstall and install SAP GUI 7.20 again.

With Regards

Bhuban

RKFL

[Former Member]

I got the same error when I have unistalled SAPGUI 720 and installed SAPGUI 710.

The solution is

1) Unistall SAPGUI 710

2) Go to C:\Program Files and rename the directory SAP to SAP-old

3) Restart the system

4) Install SAPGUI 710 and it works

Kumar