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Former Member
Feb 25, 2011 at 10:49 AM

Issue with custom search fields in agent inbox


Hi All,

I am working on CRM agent inbox 7.0. The issue I am facing is like this:

I have added custom search fields in inbox. When give a combination of standard search field and custom search field, the result is only based on standard field. The value of custom field is not considered.

Is this a standard behaviour? Are standard fields given higher priority that custom fields?

Any pointers on this would be highly helpful.