Hi gurus,
I'm currently struggling to set up the contract determination for our CRM 2007 for complaints and returns. I have set the flag contract determination D or F (both did not work for my tests). as well in the transaction type customizing I have set und customizing header the determination to service contract.
According to SAP help the copy control needs to be set up as well? I did not quite understand yet why, but I maintained a copy control between my contract and my return. Any special settings needed between my source contract and target return?
last step should be the copy control for item categories? I maintained both:
- Define copy control for item categories
- Define item category determination when copying
From my contract item category to my return item category.
But still I don't have any contract determination in my return.
Any hints please?