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CRM 2007 Service Contract Determinatio and returns/complaints

torsten_braun2
Explorer
0 Kudos

Hi gurus,

I'm currently struggling to set up the contract determination for our CRM 2007 for complaints and returns. I have set the flag contract determination D or F (both did not work for my tests). as well in the transaction type customizing I have set und customizing header the determination to service contract.

According to SAP help the copy control needs to be set up as well? I did not quite understand yet why, but I maintained a copy control between my contract and my return. Any special settings needed between my source contract and target return?

last step should be the copy control for item categories? I maintained both:

- Define copy control for item categories

- Define item category determination when copying

From my contract item category to my return item category.

But still I don't have any contract determination in my return.

Any hints please?

Accepted Solutions (1)

Accepted Solutions (1)

former_member200342
Active Contributor
0 Kudos

HI,

Please consider these points for contract determination.

1. The Sold to Party should be same in Contract and returns doc.

2. Product / Ibase/ Component should be same in contract and returns doc.

3. The sales org should be same in both the Doc.

4. Copy control for transaction type and Item category should be maintained.

5. Contract should be released.

6. Contract should be valid when you are creating the returns doc. (Check contract start date and end date)

Regards,

PP

torsten_braun2
Explorer
0 Kudos

Hi Pepe,

thanks for your answer (points rewared). I managed to get it running for complaints before you answered. Now struggling to get it for our returns running as well.

I have a question for the copy control: What exactly has to be set up there? I guess I did for our complaints more then needed.

1. Copy control from contract to complaint transaction type.

2. copy control from contract item category to complaint item category

3. Define item category while copying: done the same as in step 2.

any special settings to consider for step 2?

Torsten

former_member200342
Active Contributor
0 Kudos

HI,

You can do the same settings for returns also.

All the points that you have mentioned is OK.

No additional settings is required.

If you are using the concept of price agreements in contracts then only you have to maintian a tick on Copy price agreements in item category copy control.

Rest all the settings are fine.

Regards,

PP

Answers (0)