Hello All,
We are implementing SRM 7.0. We have workflow approval process for few of the procurement documents and one of them being Contracts.
Our approver determination and fallback agent determination are through custom tables. During testing, one of our workflow instance for Contracts went into Error status. The reason being the custom tables were not maintained. The User, despite knowing the table was not maintained, still went ahead and released for approval. The Document status shows as Awaiting approval but the workflow status is in Error. As a result of this we are not able to re-call the document to re-release after maintaining the approvers in custom table. We are not able to re-start the wokflow as well.
Is it not possible to re-start the WF? I have read somewhere that it is not possible to re-start an Error WF in a Process controlled scenarios. Is it true? Also, can you give some suggestions on how to tackle these kind of situations? We could run into these kind of situations quite often.
Thanks in Advance,
Reji