Hello Experts!
My client has this requirement. They want to disconnect a consumer if a certain dunning level reaches or manually. In both the cases they want to charge the consumer a reconnection fee that should be based on the amount of open items in the account.
I thought that this should be possible in case of disconnection through dunning since the charge schema contains a percentage and i thought that it would apply the percentage on the amount of dunned balance. However, system doesnt post charges as a percentage of dunned balanec. It just posts minimum charges.
Has someone experienced this?
Also please tell how to post charges if consumer is disconnected manually. Can a suitable event be used?
Thanks!