When creating a new service repair order, in the CRM system (we are on 7.0)
we create an line item entry related to a service contract. We are aware of the reponse profile on the contract is used.
The system creates a First Response Date (in the date tab).
Does anyone know where this first reponse dates are stored - SAP table or even the FM used or SAP code
where it is being performed. We want to use this first response date and calculate other dates from this
and send it to another system where we are tracking service agreements.
Any insights is greatly appreciated.
note: Found this table: SCAPPTSEG with appt_type = srv_rfirst but can seem to find the dates for this entry.