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Former Member
Feb 19, 2011 at 06:15 PM

Output Tray 2 does not work when we print a smartforms document immediately

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Dear printer specialists,

we've the following issue:

We are printing the same smartforms document in different plants. One plant decided to get the print output into output tray 2 of the printer (lower tray), so we've copied the standard device type into a z-device type and made the SPAD set-up with a preselection for the tray 2 (lower tray). The new device type has been assigned to the output device. Now we made a test and released the print-output for an immediate printing. The output was printed as before in tray 1 (upper tray). When we restart the output from the spool (SP01), the output will be printed in tray 2. Why does this not work, when we print immediately ? Does anyone know how to solve this problem ? (We don't want to change the smartforms document.)

Thany you for every information to solve this problem.

Kind regards, Wolfgang