Environment: Customer is running BO Enterprise 3.1 with Crystal-based reports against Oracle 10g databases. All this is on Windows 2k8 OS.
Crystal reports and business view were installed on site with the customer - no apparent errors during import of business view and BIAR file to their servers.
Database connection to Oracle was configured and tested in the business view manager for connectivity.
Customer attempts to launch reports and gets "Encapsulating page failed" errors. We delete the business view and reports and reimport -again no errors are seen during import of all objects.
Now the reports will not show any LOVs and cannot launch without them. We confirmed there is data in the database and can browse the tables from within the Business View manager but the LOVs will not populate when we launch the reports so the report prompts cannot be filled.
I need to know how to troubleshoot this issue, what are the log files to capture, etc.