Hi Experts,
We have a new scenario implementation for procurement of services from CATALOG. We use third party catalog system called SIMENO.
We go to the catalog and add the data in the in it and get it to my SC. Now the new thing is that we can edit this catalog item and we have provided a new keyboard icon for that. We click on this icon and edit the service. Now the problem starts as the OCI does not understand that it is an update and it inserts one more line item in the SC. This creates 2 services in the SC now.
Has anybody faced such an issue?? Is there any note available to resolve this issue??
We are on SRM 5.0
Regards,
RS