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Former Member
Feb 16, 2011 at 01:11 PM

Disabling button in ICWC

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Hi forum

Im trying to disable the "route" button we have under our service ticker header overview - SrvTHead

We dont have any order routing in place, so id like to have this button disabled

The agents are finding themselves clicking on this button and get - No rule found for automatic routing -

So rather have it greyed out than have message displayed

We using crm5.0

Any pointers will be appreciated

Regards

Krish