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Former Member
Feb 16, 2011 at 05:09 AM

Send mail to 1st level Suppport Employee.

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Hi all.

Service desk for VAR. with transaction type SIVA.

That's what i need:

When i create notif. with tcode notif_create( type SIVA). I need to send mails to BP that are in 1st level Suppport Employee group...

tcode ppoma_crm

Service provider-Service Desk-Service Manager-1st level Support-1st level support employee

How can this done???

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Im using SAP EHP 1 for SAP Solution Manager 7.0

things i tried:

1) created action in action profile AI_SDK_STANDARD. ( Z_SEND_MAIL_SUPPORTTEAM )

Processing Time: processing when saving document

Processing Times Not Permitted : no restrictions

Sort Order For Display 11

Schedule Automatically = 'X'

else = ' '

Determination Technology Determination Using Conditions that Can Be Transported

Rule Type Workflow Conditions

Action Merging Max. 1 Action for Each Action Definition

2) added in AI_SDK_STANDARD to Service Desk Message Action Profile...

Processing Details

no schedule and start conditons.

Recipient Type Internet address

Address mail_adrress

Archive Mode mail only

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Mail is sedning after notif create but only to 1 person, whos mail i entered in Address

I need to send mail to all presons in 1st level Suppport Employee

Help pls

Regards Sindry