Hi all.
Service desk for VAR. with transaction type SIVA.
That's what i need:
When i create notif. with tcode notif_create( type SIVA). I need to send mails to BP that are in 1st level Suppport Employee group...
tcode ppoma_crm
Service provider-Service Desk-Service Manager-1st level Support-1st level support employee
How can this done???
-
Im using SAP EHP 1 for SAP Solution Manager 7.0
things i tried:
1) created action in action profile AI_SDK_STANDARD. ( Z_SEND_MAIL_SUPPORTTEAM )
Processing Time: processing when saving document
Processing Times Not Permitted : no restrictions
Sort Order For Display 11
Schedule Automatically = 'X'
else = ' '
Determination Technology Determination Using Conditions that Can Be Transported
Rule Type Workflow Conditions
Action Merging Max. 1 Action for Each Action Definition
2) added in AI_SDK_STANDARD to Service Desk Message Action Profile...
Processing Details
no schedule and start conditons.
Recipient Type Internet address
Address mail_adrress
Archive Mode mail only
-
Mail is sedning after notif create but only to 1 person, whos mail i entered in Address
I need to send mail to all presons in 1st level Suppport Employee
Help pls
Regards Sindry