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Former Member

Can't view Crystal Reports in Infoview if SNC is enabled.

Hi experts,

We have a problem when trying to view a Crystal Reports based on BW MDX query from InfoView or CMC.

The user, logs in with its SAP authentication and tries to view the report by specifying variables. The error message we get is: The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. []

y the way, we may have detected another issue that could be related with that problem.

Because we want other Crystal Reports to be distributed by using Publication report bursting, we have configured SNC server side trust with the BW system. It is working fine. But we want also to allow users to view the Crystal Reports from InfoView.

To schedule same Crystal Report it is working fine, as well as SAP authentication.

We have find out that if we disable SNC from the CMC, users can view on demand the crystal reports by using SSO from InfoView.

We have followed configuration steps in BO admin guide for SNC and SSO.

Does anyone have an idea about what could be the cause of the problem?

We have seen that thread which describes a similar issue (when SNC enabled, report viewing not working, when disabled, report viewing by SSO working), but solution was reported there: [Problem with SNC allowing Crystal Reports to be published|Problem with SNC allowing Crystal Reports to be published]

Other tests:

-When SNC enabled we can view on demand WebI SAP BW reports with SSO universes.

Best regards

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1 Answer

  • Best Answer
    Feb 15, 2011 at 04:45 PM


    could you clarify what kind of SNC you configured ?

    Did you follow the steps outlined in the installation guide for server side trust ?

    did you configure the SNC option in the SAP authentication on the Entitlement System tab ?


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    • Former Member Ingo Hilgefort

      Hi Ingo,

      Do you need SNC set-up to schedule a Crystal Report in InfoView so that SSO works?

      I have 'Use SSO context for database logon' set for the report and viewing the Crystal Report report on demand is working fine.

      Now, however, when I scheudle the report, the schedule fails and it is saying:

      'Error in File ~tmp26a86d0951b4730.rpt: Unable to connect: incorrect log on parameters. '

      I could have sworn SSO worked for the schedule Crystal Report without SNC..

      The only thing that has changed on the BOBj server is that LCM got installed last week

      Please help!

      Many thanks,