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author's profile photo Former Member
Former Member

Customer Disputes not closing automatically

Hi,

I am currently checking an issue why my customer disputed items are not closing automatically after the invoices have been paid.

- The regular financial disputes close automatically

- The casy type and the correct status profile

- the status profile is set to close directly from new status to to be collected / then closed

- The status profile has changed after initial set up

- I ran the process bufffer program and no result, the disputes are still open.

- We have activate the customer disputed objects properly as far as i can see.

Thanks for the assist

regards',

Richard

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Feb 15, 2011 at 09:34 PM

    Hi Richard,

    The other comments are correct - customer disputed objects do not have a Financial impact, and so they do not need to be closed.

    If the customer object, was turned into a real dispute i.e. an account document was actually disputed, then it wouuld be updated as standard.

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 15, 2011 at 11:18 AM

    Hi Richard,

    There is no process integration in clearing transactions for customer disputed objects.

    Best regards,

    Cristobal.

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    • Former Member Former Member

      Hi,

      I think the idea behind customer disputed objects is to ensure the dispute team will get additional time to investigate the dispute. Once the dispute is confirmed, as Mark suggested, It has to be changed as a real dispute because that is when the process integration happens.

      Regards,

      Ravi

  • author's profile photo Former Member
    Former Member
    Posted on Jul 03, 2012 at 06:03 PM

    I am facing issue but we do not have EHP2 or higher implemented so not using the Customer Disputed Objects functionality and cases are not closing automatically in certain instances. I am having hard time recreating scenario in test system but see various examples in our Prod system.

    Has anyone has similar issue with cases which are linked to the A/R item have been cleared and cases are not being cleared.

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