Skip to Content
0
Former Member
Feb 15, 2011 at 10:48 AM

Customer Disputes not closing automatically

266 Views

Hi,

I am currently checking an issue why my customer disputed items are not closing automatically after the invoices have been paid.

- The regular financial disputes close automatically

- The casy type and the correct status profile

- the status profile is set to close directly from new status to to be collected / then closed

- The status profile has changed after initial set up

- I ran the process bufffer program and no result, the disputes are still open.

- We have activate the customer disputed objects properly as far as i can see.

Thanks for the assist

regards',

Richard