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Former Member
Feb 14, 2011 at 08:14 PM

Did anyone else get extra pages with error messages when printing W2s ?

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Did any one else experience printer issues while printing W2's. This is our second year on 6.0 and printing W2 and 1099's using a Xerox Work Centre 5632 with printer drivers set as HPLJ4. This year after every W2 and 1099, one or two sheets of paper would print with the following messges: @PJL RDYMSG DISPLAY= u201C u201C and/or @PJL ENTER LANGUAGE = PCL. To get around it for W2's I had Basis switch the printer device type to be POST2 for postscript printing and the messages went away but the alignment was awful but fixed it manually. In order to print our employer copies, I need to have the printer device type set HPLJ4 but it is printing 1 or 2 extra pages which is tying up the printer for hours. I have opened an OSS message on the 31st but have not received an answer to my basic question. What changed from last year to cause this error. Can anyone help?