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Feb 14, 2011 at 04:08 PM

Confusion over activities statuses

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Hello,

I am trying to get some understanding of the status field on planned activities and completed activies within an opportunity. I selected an email address link on my opportunity and filled out the information for the email and clicked the send button.

The planned activities section shows the email as an activity with a status of OPEN.

First question: if the email was sent, why it showing up as planned activity and not as a completed activity?

Then next within planned activies I selected the action CLOSE. The email then went from planned activties to Completed activities but it showed up as OPEN completed activity.

Second question: Why would a closed planned activity show up as an OPEN completed activity? Shouldn't all completed activities automatically have a status of COMPLETED?

Thanks

Angie.