Approver has got no list of Travel Requests in ESS but he does in WF-Inbox

[Lukas_Weigelt]

Hi Experts,

I've implemented Travel Management ESS-Szenarios (WD4A) in our portal. One is FITV_POWL_APPROVER; it should supposedly show workitems which have been put in the respective user's inbox via workflow (WS20000050 is used) e.g. for Travel-Requests. However, no entries are shown. I checked the Approver's inbox and the workitems i expected to show up in ESS are there... The Backend works as it is supposed to be but the WD simply can't display that...for some reason. What could be the possible cause for this?

System Information: ECC ERP 6.0 with EHP 4 SP Level 30.

Tell me if you need more technical information about our system.

regards, Lukas

[Srikanth02]

Hi,

Check whether you had maintained relationship between employee and manager. Check communication type is maintained for the manager and check the status in SWIA tcode.

Hope this helps,

Regards,

S.Srikanth

[Lukas_Weigelt]

Hi,

SWiA status:

Step "Approve Travel Request" is READY

Step "Waiting for Change Event" is READY

Relationship between Manager and Employee:

It's defined via Org-Management. Employee is in the same organizational unit. Manager is head of own organizational unit (as per SAP-Documentation, this is how finding the approver works and in Backend it does).

I don't understand what you mean with "communication type", do you mean IT0105? In case you do, it is maintained.

regards, Lukas

[Srikanth02]

Hi,

Check it in ready status...who is the agent showing exactly. Is it the one who has been mapped as the Org. Structure or not.

Regards,

S.Srikanth

[Lukas_Weigelt]

Hi,

the agent is showing exactly those who have been mapped in Org. Structure.

regards, Lukas

[Srikanth02]

Hi,

Have you checked the UWL configuration in portal. Please check the same in SAP inbox whether it is showing there in SAP. If it shows there, then please check your portal UWL configuration.

And to check further, please try with some other application like leave whether it is coming to UWL or not,

Regards,

S.Srikanth

[Lukas_Weigelt]

Hi,

can you elaborate on what exactly I have to check concerning UWL? This is the first time I've heard about UWL at all.

I took a look at the Approver's inbox in Business workplace (Backend). It shows:

Unread Documents

Documents

Workflow

--> Grouped according to content

--> Grouped according to content Type

--> Grouped according to sort key

--> Grouped according to task (The work item for TR Request is in here!!!)

Overdue entries

Deadline Messages

Incorrect Entries

There is no such entry as "Universal Worklist" or the like. Is this the problem?

I also took a look at the portal in System Administration --> System Configuration --> Universal Worklist / Workflow --> Universal Worklist Admin --> Current Configuration

There are lots of XML-FIled Configurations:

aib

uwl.gp.config

com.sap.pct.erp.mss.tra

com.sap.pct.erp.mss.001

uwl.standard

uwl.bpem

uwl.collaboration

uwl.webflow

..but I don't know what exactly I should "check" there

Is this Information helpful to you? If not, could you maybe point me to some UWL-Tutorials or the like so I can give more qualified answers?

best regards, Lukas

[Lukas_Weigelt]

Hi,

I've informed myself about UWL a bit. Concerning your advice, Mr. Srikanth, I've checked whether UWL shows in SAP Business Workplace Inbox, it does not.

In Portal I am at the point of registering the configurations for my Backend System. However when I click "register", it shows an error:

Fehler: 
System SAP_ECC_HumanResources: Fri Feb 18 09:56:37 MET 2011
(Connector) :com.sap.netweaver.bc.uwl.connect.ConnectorException:Fri Feb 18 09:56:37 MET 2011
(Connector) :com.sap.portal.connectivity.destinations.PortalDestinationsServiceException:User is missing credentials for connecting to alias SAP_ECC_HumanResources. Contact your system administrator.

The user with which I am trying to do this, has SAP_ALL in the respective Backend System. Any idea why this error occurs then? Is it, because UWL isnt showing in SAP Business Workplace?

best regards, Lukas

[Lukas_Weigelt]

Hi,

by now, I have configured UWL in Portal as it should be:

Uploaded Configuration for UWL for the respective System.

Registered UWL Components

Checked with standard UWL-iView for MSS

All the Trip-Items I expected to show up there, DID show up. However in FITV_POWL_APPROVER the items still DON'T show up. Could this have to do something with POWL? Does anyone have an idea?

regards, Lukas

[Lukas_Weigelt]

Didn't know about initial configuration for POWL via Personalisation iView... did that now...everything works out.

Thanks for the support anyway; I'll go bang my head against a wall now...

regards, Lukas

[Former Member]

In case of similar scenario's mentioned below with EHP6, (Webdynpro for Abap) travel/expense approval pages, you can refer to SAP note : 1622954. This has been very helpful in my case.

Scenario :

• The list is empty for managers in the personal object worklists , so no trips can be approved. 
• You are unable to add employees directly in MSS portal using "add or remove my employees" in FITV_POWL_APPROVER or FITV_POWL_ASSISTANT

Regards,

Shrividya S

Message was edited by: Sally Redmond