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Former Member
Feb 14, 2011 at 12:19 PM

Using Rule modeler to determine Responsible Service Group - for Problems

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Hi Experts,

I am currently using Rule modeler (SAP_SRQMROUTING - SAP Service Request Routing) for determining Responsible Service Group in Incidents and it's working alright.

I have used the same for Problems, but it doesn't work, although the Srv.Mgr.Profile has also been assigned to the Tx. for Problems, have been trying for long, please help.

BR.