Dear All,
I need your inputs and suggestions on the below scenario.
My client, at the time of creating Sales Order, selected Credit Card as Payment Means and added the Sales ORder. SAP had posted a Down Payment Invoice based on the Sales Order automatically. When an invoice is created, the system automatically linked the previuosly paid down payment and closed the invoice. However, what happened was that the credit card payment which was initially entered at the time of Sales Order was dishonoured and subsequently, the customer paid through cheque. The customer wants to know how to reconcile this transaction?
Regards,
Bharath S