Skip to Content
0
Former Member
Feb 13, 2011 at 02:57 PM

New Context for 'Problems' in Rule modeler not working

31 Views

Hi,

I am using the Rule modeler to determine the Service team based on selected Categorization schema for Incidents - it's working fine. Now I want to implement the same for Problems

I created a new Z Context (Master Request) to create a rule policy for Problems -> assigned rule policy to a ZServ.Mgr.Profile Unfortunately the rule policy is not working for problems. The new ZContext was copied from existing SERVICEREQUEST context which also copied all the services within.

Am I missing something ? Please help.

BR.

P.S incidents have an action definition with method DISPATCH that determines service team - same has been assigned to Problems.