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Former Member
Feb 13, 2011 at 05:05 AM

Returns Processing

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Hi, I am currently learning SAP and have some questions. In the case of a return process in SD, how can I "cancel off" my invoice with a credit memo?

The process that I have done is:

Sale Order -> Delivery -> Create Invoice -> (Payment NOT received) -> complaint -> Return order -> Return delivery -> Credit memo

However, I ended up with the invoice and credit memo being "not cleared". Can somebody advise?