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Former Member
Feb 11, 2011 at 06:04 PM

InfoView Export Report Error "The viewer was unable to process the request"

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We have a user who is able to run reports in Infoview but when attempting to export as Excel data only, receives error "The viewer was unable to process the request". I found a couple of references to similar issues in this and another forum, but their problem seemed related to time outs from the report returning large number of records or taking a long time to process.

Our report only takes a few minutes to run and returns about 2000 records. I am able to run the report and export successfully.

Any suggestions are appreciated.

Thanks,

Mary

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Crystal Reports 2008

BusinessObjects Enterprise XI 3.1

MS SQL Server 2005 (SQL Server 9.0.4035)