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Former Member

Business content - Customer, Business Partner or both

Hi

We have a task where we need to decide which business content to choose: Customer or Business Partner. Our current requirements points out that we can fulfill 90% of the requirement by utilizing the Customer information modell in SAP ECC.

Our MDM scenario (decentralized MDM strategy) looks like this:

Customer created in SAP ECC and then sent via SAP PI to SAP MDM. From SAP MDM the customer data is then distributed to SAP CRM and other non-SAP systems.

Should we utilize both the business content (Customer, Business Partner) in SAP MDM as templates since the business content for Customer is based on ECC and business content for Business Partner is based on SAP CRM. If so I assume that we need to create a syndication to the Business Partner repository for each customer created in the Customer repository. Then we need to initiate a syndication to SAP CRM from the Business Partner repository. Is it better in this scenario to have Customer- and Business Partner in the same repository?

So two questions based on the above input:

Which Business content to use Business Partner, Customer or both?

Should they be in separate repositories or in the same? (I understand that by keeping them in the same we create a more tight connection so that if you want to make changes in the Customer repository we need to unload the repository and thereby also influencing the Business Parter related harmonization processes).

Br

Göran

Edited by: Göran Westin on Feb 11, 2011 5:19 PM

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2 Answers

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    Former Member
    Posted on Feb 12, 2011 at 06:38 AM

    Hello Göran,

    Customer created in SAP ECC and then sent via SAP PI to SAP MDM.

    From SAP MDM the customer data is then distributed to SAP CRM and other non-SAP systems.

    I would suggest to consider Centralized MDM strategy (Still like to know the thought behind Decentralized MDM Strategy).

    Customer should be created first in SAP MDM and then it should be syndicated to other systems.

    Benefits of having Centralized MDM strategy are...

    1. You can differentiate between potential Customers and Actual Customer by implementing Approval process.

    2. You can use MDM key strength, that is Match & Merge feature which help avoiding duplicates.

    3. You cat get most out of SAP MDM using Centralized MDM strategy.

    Which Business content to use Business Partner, Customer or both?

    Depends on your business need.

    Should they be in separate repositories or in the same?

    Having them in two independent repositories will be beneficial, because...

    1. For avoiding tight connection (as you stated)

    2. You can use SAP Business Content very well.

    3. Repositories created based on SAP Business Content will be flexible from long term perspective (Upgrade, Maintenance etc).

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    Former Member
    Posted on May 04, 2011 at 08:05 AM

    Which Business content to use Business Partner, Customer or both?

    - We decided to use Customer business content since it fulfilled our requirements and we could also be prepared for future requirements since the customer model contains much more attributes than BP model.

    Should they be in separate repositories or in the same? (I understand that by keeping them in the same we create a more tight connection so that if you want to make changes in the Customer repository we need to unload the repository and thereby also influencing the Business Parter related harmonization processes).

    - We decided to keep them separated to lessen the dependencies between them.

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