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Former Member
Feb 11, 2011 at 03:09 PM

Form Length Issue

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I have a report that was originally created in Crystal Reports XI Release 2 and using the VB6 RDC to print it. This report is a tractor feed invoice that measures 8" W x 5.5" H and is printed on a dot matrix printer. The only way that I was able to make this work was to:

create a custom form in the print server properties on the computer for the correct size

change the printer properties to only use the new 8x5.5 form

change the dot matrix printer setup to have a 5.5" form length

on the report itself, change the printer to the dot matrix printer (and the report preview now reflects the correct length)

The application was upgraded to Crystal Reports 2008 and now using the .NET components to print it. On my development computer, it still works as it did in the previous version. However, once I deployed it to other computers (that also previously printed correctly on the previous version) the form length is now 11". Why could this be happening?