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Former Member
Feb 10, 2011 at 09:50 PM

Credit memo a customer that has already paid us

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Hi,

I have two companies here in the same system, the vendor and the customer.

The customer payed the vendor for a product.

But the customer wasn't suppose to pay the vendor (the reason doesn't matter), and the payment has already been cleared.

My question is, how can the vendors credit the customer back for the amount?

I've tried creating a vendor credit memo in FB60 and clearing it in f-53, but I am getting an error saying: 'The difference is too large for clearing'. This is because I have nothing to clear it against.

How can I approach this?

Thanks,