Custom Add-On Button in Menu Stopped Showing

[Former Member]

Hello,

I have a custom add-on that when connected will place a button on the main menu. This was working great until yesterday when the button would not show on the menu anymore. The add-on installs and connects without error, but the button will not show. Is there something that I can check to figure this issue out? Did the client get corrupted?

Thanks,

Matt

[Former Member]

Any changes had been done for B1 or OS systems just been done before the problem?

[Former Member]

There hasn't been any major changes to either. I checked the even viewer on the server and didn't see anything out of the ordinary there either.

[Former Member]

Is this add-on developed yourself?

[Former Member]

Hello Matt,

How long had your add-on been working before the problem happened?

Thanks,

Gordon

[Former Member]

About 2 months.

[Former Member]

Is this button necessary? Add-on can be started through add-on control.

[Former Member]

Yes.....The add-on starts and connects fine, but the button opens the actual add-on.

[Former Member]

Have you tried to restart everything?

[Former Member]

Yep. Rebooted the server, started the client, stopped and started the add-on, removed the add-on registration from AddonsRegistration.sbo and deleted the folder in SAP/SAP Business One/Addons and reinstalled the addon for the client. Still no button the menu.

[Former Member]

Hi Matt,

Is this on only one client.

Regards,

Rakesh N

[Former Member]

It seems to be happening on all the clients.