Unable to start Sybase Mobile Sales & Workflow v1.2 app in my iPhone

[nilayghosh]

Hello experts,

For an upcoming customer demo I need to setup Sybase Mobile Sales & Workflow free app in my 3G (though not using 3G yet) iPhone running on iOS 3.1.3. I downloaded this free app from AppStore using my apple id, uploaded it into my iPhone through iTunes (v10), did the necessary configuration in iPhone settings as mentioned below:

1. Server name : relayserver.sybase.com

2. Server Port : 80

3. Farm ID : <username>.SUPMessagingFarm

4. User Name : <user name>

5. Activation Code : <password>

6. URL Prefix : /ias_relay_server/client/rs_client.dll

But when I am trying to run the application by clicking (touching) the sybase icon, the sybase screen is showing up for 1 second and then closing. Assuming that it may a case of corrupted app, i deleted the app with all its data from the iPhone and reloaded it from iTunes, soft booted the iPhone with no change in the result. I also tried the first technique as mentioned in this [link|http://www.maclife.com/article/howtos/fix_crashing_apps_your_iphone_and_ipad] but the result is same.

Can anyone out there please help?

Thanks in advance,

Nilay

[former_member206112]

On Sybase server - what is the iPhone status?

Do you have connection to Sybase and only connection to CRM is broken or the connection to Sybase also doesn't working?

[Former Member]

Hi Nilay,

You might already know that the Sybase Mobile Sales app has an inbuilt demo mode that you could use for your demo. Have you tried leaving all configuration parameters empty and to start up the app in demo mode?

Regards,

Steffen

[nilayghosh]

Hi Steffen,

Thanks for responding. I haven't checked that but sorry for the description. It's actually an workflow demo and NOT the CRM sales one. However, I could successfully make it work in an iPad today and thus feels that the issue might be with a corrupted installation in the iPhone. For now my purpose is resolved but would surely need to find out why it didn't work in the iPhone.

Regards

Nilay

[Former Member]

Hi Nilay,

It might still help to try and startup the Mobile Sales demo then at least you would know whether it's a problem with the install (or maybe compatibility with 3.1.3?) or the connectivity to your backend.

Regards,

Steffen