Unable to open a socket to talk to CMS (FWM 01005)

[Former Member]

Hi,

I am running the monitoring probes every 15 minutes or so and once in while, the probes return this error message:

Unable to open a socket to talk to CMS (FWM 01005) {/quote}

Can anybody tell me what this error means and what I can do to avoid it?

Or is there a place where I can find definitions of error message in BusinessObjects.

PS: BO XI 3.1 SP3 .net

Thanks,

Aude Freeman

[denis_konovalov · Accepted solution]

The error message(s) is mainly seen when trying to authenticate a user during login into BusinessObjects Enterprise. The error can be seen under following different actions:

Login to InfoView or

From CCM panel, click on "Manage Servers" and try to login or

Preview a Xcelsius Dashboard based on QaaWS or Live Office connection that is set to refresh on load and try to login in the authentication box that comes up.

Looks like once in a while you have either CMS too busy to answer or some network issues.

[Former Member · Accepted solution]

Thanks for your answer on the rror message.

If the CMS is too busy what can I do to avoid this?

Is there any settings I could change?

[Former Member · Accepted solution]

Yes, this is something issue with CMS and not responding to a new request. Restart SIA will definitely fix this. Sometime, if CMS is unable to connect to Repository DB, it can throw that error...try restaring connection service..it may fix the issue

[Former Member · Accepted solution]

Thanks. I'll try but note that I reboot the server every night.