We have a requirement as below. There a total of 5 different customer landscape, each with a solution manager .
Each customer raising tickets to thier own solution manager . The requirement is from each of those service desks, the tickets and its modifications must be synchonized with a central solution manager. The point is Not only the initial ticket, but all the modification of the ticket should reflect in central sol man. Also , there Solution managers are of different versions/support packs too.
Please throw some lights with the possible approaches .