When a service ticket is created from interaction record as a follow up document, I need to copy reason field. I tried using CRM_COPY_BADI. But SUBJECT method of this BADI is not getting triggered. I also tried to use CRM_ORDER_MAINTAIN in ORDERADM_H method of badi, but to use this FM I am not able to get necessary data(use of FM CRM_ORDER_READ to get this data doesn't serve the purpose as it doesn't return any data related to subject profile).
Any help in this regard will be highly appreciated.