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Former Member
Feb 09, 2011 at 05:04 PM

CTI u2013 SAP CRM -Communication data format

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Hi ,

In the BP, we are maintaining the telephone number in the following format.

XXX-XXX-XXXX(Ex:546-240-5465) or (XXX)XXX-XXXX (Ex: (543)247-5647)

Now customer is asking what is the required telephone number format if they go for CTI in near future.

The reason is at that time, we should not come and say that the telephone number format in SAP CRM is not suits to CTI and hence itu2019s not able to identify the Customer when he calls.

I need your input on this please.

Regards

Babu.