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Former Member
Feb 09, 2011 at 01:42 PM

Unable to import universe


While importing universe one of my user getting below error -

"Failed to initialize import/export. Previous Error: Failed to retrieve root universe folder. You may not have permission to view this folder".

User said he is getting error when he clicked on File - Import option (mean user is unable to see the Import universe option).

But when I tried to import using his ID, I can successfully import universe file. Any idea what could be probable cause?

We are in : BO XI 3.1 SP3 on Windows 2003 Server.