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Former Member
Feb 09, 2011 at 07:25 AM

Wrong calculation time in SLA Service Desk

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Hi gurus!

I adjusted SLA for service desk SolMan. SD working normal without eroors. But when incident ticket SLFN is created, SLA parameters "Duration until first reaction"=8 and "Duration until Service end"=16 instead 1 and 2 hours. how customize in CRMD_SERV_SLA. And appeared warning - "Header Data":"Date calculation could not be completely performed". What is problem?

In slg1 for this message has warning "Field ORDERED_PROD is not available in structure CRMT_SCHEDLIN_COM".

I used standard SLA settings without enhancements and adjusted SLA accordingly witch "Advanced Configuration Guide Service Desk for ServiceProviders SAP Solution Manager 7.0 EhP1 February 2010"