Hi Guys,
i am new to SAP SolMan so i'm here to ask your help.
we use the SolMAn to open ticket and we receive the mail when we open it, now the e-mail address has changed so i need to change it in the system:
i receive this message:
From: "********" <EXT0S@****.com>
Recipients: EXT0S@*****.com
Subject: Support Message 0001003539 Created
Date: 11:59:35 Heute
Failure Report
Intended Recipient: SAPSupport@*****.net
Failure Reason: 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried to reach does not exist. Please try
\n5.1.1 double-checking the recipient's email address for typos or\n5.1.1 unnecessary spaces. Learn more at
\n5.1.1 http://mail.google.com/support/bin/answer.py?answer=6596 u12si60264907bka.66" (delivery attempts: 0)
Dead Failure User EXT0S (EXT0S @****.com) not listed in Domino Directory
Reason:
What should you do?
This message has been marked dead by the mail router because it could not be delivered to the intended recipient(s) and a Non Delivery Report could not be returned to the sender. No further processing of this message will
occur while it remains in this routing state. Administrators may choose
to delete this message, release it to the intended recipient(s), or
release it to the sender.
The "Edit Message" button can be used to modify an address prior to
releasing the message. Note that since the router last attempted to
return a Non Delivery Report to the sender, the sender's address appears
in the Recipients field.
Releasing a dead message to the intended recipient(s) will cause the
router to reattempt message delivery or transfer. The cause for the
failure, as indicated by the failure reason, should be addressed prior to
releasing this message. If subsequent delivery attempt fails, a Non
Delivery Report will be returned to the sender.
Releasing a dead message to the sender will cause the router to reattempt
delivery of the Non Delivery Report. The cause for the failure, as
indicated by the dead failure reason, should be addressed prior to
releasing this message. If subsequent delivery attempt fails, the message
will return to the dead routing state.