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Former Member
Feb 08, 2011 at 05:57 AM

cancellation of warrenty return order

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Hi

I have created a warrent return order and also done the billing ( credit memo) . Now I want to cancel this return order. I have cancelled the credit memo and accounting documents. But system doesn't allow mw to cancel warrenty return order.

Its giving an error message that " order cannot be deleted either becuase of line item or subsequent document ".

I have cannelled all subsequent documents and checked them. status of billing document and accounting document is " complete & cleared. The status of my return order is " being processed"

so pls tell me what to do.

Thanks