SAP permanent license getting changed to temporary

[Former Member]

Hello experts,

I am on SAP CRM ABAP 7.0 (Kernel release 701). I am facing a strange problem with respect to sap license. Last week we have installed a permanent license as lots of jobs were failing and it showed type "Perm" in transaction "slicence" with exp date "31.12.9999" corresponding to active hardware key. Bur surprisingly however it changed back to type "Temp" after a while with retention of 1 month.

And today morning it showed a "Valid From" as the date of last restart.

As of now we have installed the permanent license but we fear that it might again get changed to "Temp" after a while or during next restart.

Did any of you faced this earlier and if yes what is the exact cause and solution of this?

Regards

Sourabh Majumdar

[Former Member]

Especially linux servers are known for changing hardware keys along with the MAC address. If you have linux you might want to read note [1178686 - Linux: Alternative method to generate an SAP hardware key|https://service.sap.com/sap/support/notes/1178686]

Check in SLICENSE if your license entry is displayed with blue characters, this would be the active license. If it is black, then the license is for another hardware key.

Cheers Michael

[Former Member]

Hello Mho,

Thanks for your reply.

But we are on Windows NT server and MSSQL DB. The active "Perm" license is perfect with a blue entry and with active hardware key. But however this might again change back to "Temp" after a while or during a restart. Can't able to find out what could be the exact cause.

Regards

Sourabh Majumdar

[Former Member]

Generally this happens when there are hardware changes on the server. We had a similar issue at our place. When we had an outage on our live server. Once it was re-started it changed to temp license but once we applied the permanent license it did not happen again.

Suggest raise the issue with SAP.