Error: Failed to get the document information. (LO 26315)

Hell Experts,

When i try to open or when i try to refresh dash board xcelcious report i am getting the error Failed to get the document information. (LO 26315).

I searched forum and service market place unable to find the exact problem.

Please let me know if any one face this issue and how to resolve it,

Thanks,

Shiva Kumar G.C