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Feb 04, 2011 at 05:15 PM

Solution for Customer Direct Debits for the UK

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I am attempting to use an incoming payment run to process customer direct debits. That is, to request payment from customers through a form (one sent to each customer) and also produce a file which can be sent to our house bank with customer bank details, amount due and date so that the funds can be collected. No financial postings should be generated. When the funds are received by the house bank the customer account will be credited using an i-doc.

To this end I have created a payment method for incoming payments. The payment method classification I have used is "Payment Demand" as this will not generate any financial postings. I have created 2 invoices that are due. I have specified a variant for program RFFOD__V. However, when I press schedule print after generating the proposal and the payment run the following error log is produced:-

F0 272 The following payment documents/payment orders were not updated

F0 273 (Result of the payment document update)

F0 256 CoCd Payment document/Payment order

F0 257 7485 F110000001

F0 257 7485 F110000002

F0 274 The accompanying payment media have not been generated

F0 073 Program RFFOD__V : No records selected

When I go through in debug and the system requires a payment or a payment order. See line 666 of include RFFORI99. I would not have expected this given that the payment method has a classification of "Payment Demand".

Any guidance would be appreciated particularly if you have introduced customer direct debits for the UK.