I am facing this issue in Solution Manager , where i have created Org Model in Tx: PPOMA_CRM.
The Coloumn (Business Partner) in this Tx does not show any number assigned to the group.
I deleted the whole structure and recreated it but , it was in vain.
I want to "Map"/"Link" the field "Support Team" in the Service desk ticket to the "Org Model " created in PPOMA , but i am stuck here .
I have also created "RULES" to automatically detect the Support Team using Tx:PFAC , but it does not work either.
Will you please direct me to some document other than "Adv setting doc for Service desk for Solman EHP 1" or any other blog or any suggestion where i can pin down the cause of this error and resolve it.
Thanks in advance.