ERROR ???????

[Former Member]

I am trying to add a report to the cmc thru the cmc on both local machine & server, I am getting the following error.

Adding Crystal Report "DailyPlacementTransactionClientManagers.rpt" failed. The server with kind rptappserver returned an error result. Failed to copy the report file to the report object. Refreshing the report object properties might have failed. Failed to read data from report file C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\Data\CrystalReportsRasServer\temp\{89684B2F-A20B-47A9-A82F-F73E78FEAF35}.rpt. Reason: Unable to launch C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportAdd program to add report to the system.

If I add the report via publishing wizard it works fine, If I click on save as from the Crystal Program It works fine...

Any help would be appreciated.

Running ...

BO Edge 3.1, SP3, FP3.3

Crystal 2008 SP3

Windows Server Enterprise wo Hyper V SP2

64 bit Operating System

[denis_konovalov · Accepted solution]

you might be missing following files :

ReportAdd.dll

ReportAdd.exe

lovconvertor.dll

If so, you'll either need to copy them from another system and register dll, or re-install.

[Former Member · Accepted solution]

All of those files are there so... reinstall what the entire BI, SP, FP?????

[denis_konovalov · Accepted solution]

If the files are there, use ProcessMonitor from sysinternals.com to trace this workflow. see in the log why ReportAdd is not able to launch.

maybe some registry or file access issue.

Also, go to CMC>Applications, right click on CMC and select Program Object Rights - see if running of scripts/binaries and java programs is allowed.

If you use Administrator - any difference ?

[Former Member · Accepted solution]

Doing everything as admin.

When I go into cmc-applications-cmc-program object rights

Run java programs and fail job are the only things checked.

Doing the process monitor now.

[Former Member · Accepted solution]

Ummmm not to sound stupid but when i look at process monitor am i looking for anything specific???

[denis_konovalov · Accepted solution]

Look for ReportAdd and for any errors.

[Former Member · Accepted solution]

Ok... again I know i am appearing STUPID but when I just filter on report add there are 18000 rows.... none say error, alot of success, some file locked with only readers, name not found, reparse, buffer overflow, no more entries, file locked with writers and maybe a few more...

Any ideas???

[Former Member · Accepted solution]

Is there a way to attach a document her???? I have the process monitor results for the report add.

[denis_konovalov · Accepted solution]

unfortunately there is no way to attach here.

Do you see reportadd.exe inte proc mon ?

You can filter on the process , we're interested in SIA and CMS.exe..

[Former Member · Accepted solution]

So yes i see reportadd.exe under process name, where will i expect to see sia or cmc.exe????

[Former Member · Accepted solution]

I see reportadd and sia under process name... no cmc... i do see cms though

[denis_konovalov · Accepted solution]

ok, so when you follow reportadd or cms.exe - do you see any errors with file or registry access ?

any errors at all ?

[Former Member · Accepted solution]

these are the diff results i see...

BUFFER OVERFLOW

BUFFER TOO SMALL

END OF FILE

FAST IO DISALLOWED

FILE LOCKED WITH ONLY READERS

FILE LOCKED WITH WRITERS

NAME INVALID

NAME NOT FOUND

NO MORE ENTRIES

NO MORE FILES

NO SUCH FILE

PATH NOT FOUND

REPARSE

When I search on access the only thing i see anywhere is under value.... desired access etc....

[denis_konovalov · Accepted solution]

Are any of this related to RepotAdd or CMS ?

FILE LOCKED WITH ONLY READERS

FILE LOCKED WITH WRITERS

NAME INVALID

NAME NOT FOUND

NO SUCH FILE

PATH NOT FOUND

If yes - what exactly ?

[Former Member · Accepted solution]

CMS.exe NAME NOT FOUND IRP_MJ_CREATE Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a

CMS.exe NAME NOT FOUND RegOpenKey Desired Access: Read

ReportAdd.exe FILE LOCKED WITH ONLY READERS FASTIO_ACQUIRE_FOR_SECTION_SYNCHRONIZATION SyncType: SyncTypeCreateSection, PageProtection:

ReportAdd.exe FILE LOCKED WITH WRITERS FASTIO_ACQUIRE_FOR_SECTION_SYNCHRONIZATION SyncType: SyncTypeCreateSection, PageProtection:

ReportAdd.exe NAME INVALID IRP_MJ_CREATE Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

ReportAdd.exe NAME NOT FOUND IRP_MJ_CREATE Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a

ReportAdd.exe NAME NOT FOUND IRP_MJ_CREATE Desired Access: Generic Read/Execute, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Delete, AllocationSize: n/a

ReportAdd.exe NAME NOT FOUND IRP_MJ_CREATE Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

ReportAdd.exe NAME NOT FOUND IRP_MJ_CREATE Desired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

ReportAdd.exe NAME NOT FOUND RegCreateKey Desired Access: Maximum Allowed

ReportAdd.exe NAME NOT FOUND RegOpenKey Desired Access: Enumerate Sub Keys

ReportAdd.exe NAME NOT FOUND RegOpenKey Desired Access: Maximum Allowed

ReportAdd.exe NAME NOT FOUND RegOpenKey Desired Access: Query Value

ReportAdd.exe NAME NOT FOUND RegOpenKey Desired Access: Query Value, Enumerate Sub Keys

ReportAdd.exe NAME NOT FOUND RegOpenKey Desired Access: Read

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 0

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 1,024

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 12

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 120

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 134

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 144

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 16

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 172

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 20

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 532

ReportAdd.exe NAME NOT FOUND RegQueryValue Length: 548

sia.exe PATH NOT FOUND IRP_MJ_CREATE Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a

[Former Member · Accepted solution]

Hi all,

I am encountering similar problem, is there any solution for this issue?

Running

Crystal 2008 SP5 (both Server and Developer)

Windows Server 2008 R2 - SP1

64 bit O/S

Any help will be appreciated...

[former_member208657 · Accepted solution]

Kartika,

The reportadd.exe error will usually be caused by missing files or permission problems in case it is a web application. Check out the KB articles below to see if they help out.

Note, Process Monitor can help you determine if it is a permission issue while writing to the temp directory.

https://service.sap.com/notes

1475675 - Error: Failed to read data from report file
C:\[reportname].rpt. Reason: Unable to launch C:\Program Files\Business
Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportAdd program to add
report to the system.

1183869 - Error: "There was an error while retrieving data
from the server: Unable to open file ..." when publishing a report in the
Central Management Console

[Former Member · Accepted solution]

Resolved.

Thank you!

[Former Member · Accepted solution]

HI Kartika,

Would like to know which of the above (or which steps) eventually led to the resolution of the issue?

Regards,

Siddhartha